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How to approach difficult conversations at workplace?

“What are my alternatives to the conversation?” What are my counterpart’s alternatives to the conversation? Image by Master1305 on Freepik A report drawn by Hayes (2008) found that approx. 85% of US employees experience conflicts at the workplace. They spent 2.8 hours weekly figuring out ways to resolve the conflict. 25% of employees addressed conflicts through avoidance. These resulted in either personal attacks or absence from work. Based on an argument placed by  Forbes , difficult conversations are served by engaging in negative emotions. Employees will use tactics such as deceit, manipulation, blame shifting, or gaslighting when they are unable to deal with the conversation. Any conversation that is responded to with avoidance, eye-rolling, or ignorance, will often turn to internal resentment. Myatt (2012) in a report addresses that, an individual who is effective in managing difficult conversations, will not buy into others’ acts of manipulative or self-serving behavior. Such an